Customer Complaint

Submitting Compliant

Costumer compliant will be received through one the following options:

Dialing 220 AsiaHawala customer services center which is available 24/7.
Visit one of our company Point of Sales “POS” and fill the compliant application form Attached then submit it to the employee and keep a copy with you. (Click here to download a copy of complaint application form)
Fill online complaint application form below and submit it.

Note: we will respond during 15 days from the date of receiving the compliant application

Complaint Form

Complainant Name*

Select Natural for subscriber for others select Legal
Natural Legal

Mobile Number*

Email*

Address*

Wallet Type*

Lite Standard

Occupation

Bank Account No (If its integrated with the wallet)

POS name

POS Address

Complaint Detailsا*

Upload supporting Documents

Attach file ...

Declaration*

I declare that all above provided information above is correct and it is matching the reality and I bear full responsibility for the incorrect information, As I acknowledged that the subject of the complaint is not before the courts and I commit not to take any further action in case of agreement with the company on corrective action to review and complete the company's implementation of this procedure.

Submitting Compliant

Complaint Form

Main Services

Payments

Other Services

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